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Namiko's Japanese Language Blog

By Namiko Abe, About.com Guide to Japanese Language since 1997

What Frustrates Foreigners Most in Japan

Wednesday November 5, 2008
I read an interview about what foreign tourists say puzzles them in Japan. Can you guess what is the most common answer? It was about toilets. There are Japanese style toilets that require one to squat, but it was not about those. Most toilets nowadays are "washlets" and have many buttons for various purposes. If you are not used to them, it is hard to know which button to push. When I was little, the toilet was much simpler. When I go back to Japan, I am always surprised that these high tech toilets are everywhere. They are not just for expensive hotels; they are in stations or malls, too. As for me, it took a while to figure out how to flush it at my grandma's house, even though I am Japanese! I can imagine how they could frustrate foreigners. Japanese translation

Comments

November 6, 2008 at 4:02 pm
(1) Kojiro says:

Ah but the best thing about them are the heated ones in the parks and shrines. I almost didn’t want to leave and go back into the cold mountain air!

November 7, 2008 at 8:23 am
(2) Nicolas says:

お~い!
トイレかな。その答えは意外だよ。日本のトイレはハイテックで変なんだけど、本当に便利だと思う。^^
僕にとって、答えはお箸とか毎日のご飯などだろうと思っていたんだ…または、日本人の完璧なサービス精神?;)

November 8, 2008 at 8:41 am
(3) Mansu says:

What frustrates foreigners the most in Japan is not japanese style toilets, but japanese racism. The japanese feeling of superiority, and the fact that no matter how long foreigners live in Japan they are treated as outsiders (外人), that is really a frustration. It is possible to get used to squat type toilets, but not to being treated as a non human being. Take a look at the poll by the Japanese government ’should foreigners’ human rights be protected in Japan?’, that says enough…

November 8, 2008 at 9:36 am
(4) kento says:

haha thanks for the lessons!
honto ni nihongo suki desu! ^_-

November 8, 2008 at 12:00 pm
(5) Jayaprakash says:

I am a foreigner living in Tokyo. When I first came to Tokyo and stayed in a hotel for three days, I was also confused on the same topic – which button to press. But the common sense helps and the symbols says a lot. It is not that difficult to use Automatic toilets in Japan as written here. It is quite easy and convenient.

I don’t think Toilet is a frustrating thing in Japan. But the inability of Japanese people to communicate with foreigners will frustrate them. But Japanese people are generally helpful. They want to help the foreigners but language becomes a barrier and they keep away from foreigners, sometimes misinterpreted as Japanese racism.

November 11, 2008 at 10:39 am
(6) misskyu says:

I dodnt have anything against the “washlets”, its cool…what frustrates me is yeah..the racism..though not all Japanese treated foreigners like “doormats” majority of them I think is…though they’ve been smiling you’ll notice that its full of sarcasm and hypocricy..gomenne…minna janai kedo…

November 11, 2008 at 10:39 am
(7) misskyu says:

I dont have anything against the “washlets”, its cool…what frustrates me is yeah..the racism..though not all Japanese treated foreigners like “doormats” majority of them I think is…though they’ve been smiling you’ll notice that its full of sarcasm and hypocricy..gomenne…minna janai kedo…

November 19, 2008 at 9:39 pm
(8) allen says:

I think these allegations of racism are nonsense. While there are some, mostly older, Japanese who resent the gaijin in their onsen, most of my interactions have been with people who sincerely wanted to help make my adjustment to japanese life easier, and I thank them for it. As for the toilets, the survey must have been among North Americans: Europeans are familiar with the symbols on the controls.

November 24, 2008 at 8:37 am
(9) Martin says:

Hmm I spent 2 months travelling all over Japan so I got to experience all the wonderful types of toilet from the dreaded hole-in-the-floor to the fancy buttoned ones.
I have to admit though, there seems to be a fairly standard model of washlet with the same symbols on.

I think if youre going to struggle with a symbol of a ‘behind’ and a spray together youre going to struggle with a lot of things in foriegn countries!

I find it funny that even with all the fancy buttons, most of them still have a metal handle for flushing, so I dont see why people would find it difficult. The only difference is it usually pulls both ways, one for big and one for small.

Racism is kind of annoying. I got laughed at by a group of Japanese people when I said ‘Akanko Onsen’ when I was learning Japanese. Apparently I didnt pronounce the first ‘A’ enough and made it sound like ‘Kanko Onsen’ (sightseeing onsen) which I admit is probably funny to hear, but it was unnecesary to laugh at me.

Also, on trains, getting up from a white or black person to go sit next to another japanese person? That ALWAYS happened! Whats with that? You could so not get away with that here in England. But then again, nice to have more space on a train!

November 24, 2008 at 10:53 am
(10) Gaijin says:

Japan is a wonderful country with a lot to offer. I’ve been there several times, and lived there while I was an exchange student. My wife is a native of Kyushu. That being said, yes many Japanese are complete and total racists. It is bad enough in Tokyo, Osaka, Fukuoka, etc. Go to someplace rural (Yamagata comes to mind) and you’ll know how it feels to be a leper with AIDS and tuberculosis. Its funny because the ones who will actually talk to you seem very concerned about racism in the U.S. At least in the USA we acknowledge the problem and address it.

Most Japanese will try to explain that they aren’t racist, but just shy about speaking English, which is a horrible excuse, and an outright lie. I speak basic Japanese at best, but that doesn’t mean I treat people like crap. I’m just as shy about Japanese as they are about their English. At least they are in their homeland, surrounded by other Japanese speakers.

The constant stares, people moving away from you, the “gaijin” comments when you are clearly within earshot of them… it is flat out rude and annoying, and there is NO excuse for it.

January 14, 2009 at 11:12 am
(11) Tim says:

These comments about racism are quite interesting to me. I lived in Japan for a couple of years and have a Japanese wife. I would say I understand the culture very well, however, I don’t think they are racist, in fact quite the opposite, more like an inferiority complex. I am ALWAYS treated very well by Japanese people in Japan and I think the root of what appears to be racism is actually that they are shy people, they feel bad or afraid to have to interact with a foreigner and would tend to shy away from a possible encounter where they may be asked a question in English and they are probably terrified to have to speak English. Please try to understand their culture instead of seeing their behavior through your western filters. Japanese truly are wonderful people.

January 26, 2009 at 7:28 pm
(12) seaweb says:

What frustrates me most when I’m in Tokyo is that…I still don’t speak or read Japanese! Eight visits, and I’m a bit ashamed to admit I lack the discipline (please don’t substitute “courtesy”) to learn. It frustrates me because so many people I would enjoy talking with pass me by. I regret I’m missing so many opportunities to grow and share.

April 22, 2009 at 11:52 am
(13) kana says:

Japan hates foreigners because they make up 90 percent of the crime there.

Period. Japan is not perfect, but when a foreigner enters the country, they always worry about what crime he or she is going to commit.

You would to if someone came to your peaceful town.

April 25, 2009 at 6:07 am
(14) yez says:

I’ve lived in and out of Japan for 32 years and I have to agree with Tim. The comments are very ethnocentric and more of our (USA) based politically correct nonsense. Once you’ve lived in Japan long enough to understand more about them, you’ll realize it takes all kinds, but I can hardly imagine someone branding all Japanese as racist. My pet peeve is the male oriented society – I’m a guy, but I can see men take significant gender advantages – simple test, look for guys spread out (literally) legs wide apart on a train, while females crunch up in the tiniest of space.

May 2, 2009 at 10:20 am
(15) Mansu says:

Look at what kana says

“Japan hates foreigners because they make up 90 percent of the crime there.”

Do I need to say more? For japanese foreigners in their country are criminals. And they treat them like that. Foreigners are fingerprinted on entry to Japan, even if they have permanent residency. Foreigners are harassed by cops on street in Japan, randomly stopped to ask them about their IDs. But according to Kana japanese are perfect and nobody except foreigners commit crimes there. It is an outright lie, unsupported by facts, only their typical prejudice. An I wonder why Ms. Namiko Abe does not say anything on the issue. All she does is writing about how “unique” Japan is, how “only” Japan has 4 seasons and spreading the typical cultural propaganda. Shame on you!

May 6, 2009 at 12:55 pm
(16) Chris says:

Okay theres alot of opinions here, I figure I add my contribution!

I don’t find Japanese in their normality to be racist people. I think its a sense of living in such a homogenous country compounded with shyness. In the Western world, our cultures are blended enough to see past skin tone. But other countries don’t share that concept. I’m an Americanized hispanic person, and being there I find many, especially in a younger generation, are very open minded and helpful just don’t know where to begin

I’m not saying it DOESNT exist, damn straight it does…like all countries…and this goes back to that Kana comment “Japanese hate foreigners because they make up 90% of all crimes”. That was just not an arguement, no thought in that at all. Our crimes aren’t the most by quantity, but we’re the MOST publisized cause we’re different. Like U.S. soilders committing crime is more interesting than another Japanese person committing a crime. (What did people think about Arabs after 9/11?)

And for Ms. Namiko, I love your posts there very interesting to read, very lighthearted, and I’m always learning! So thanks, appreciate it!

June 1, 2009 at 6:13 pm
(17) Nyhil says:

Mansu: “An I wonder why Ms. Namiko Abe does not say anything on the issue. All she does is writing about how “unique” Japan is, how “only” Japan has 4 seasons and spreading the typical cultural propaganda. Shame on you!”

Mansu, ur awesome =D

July 6, 2009 at 2:19 am
(18) PB says:

Japan is the best place for Japanese, nobody else. It has some of the worlds best technologies, but it is the only example in the world that shows that advanced technologies/science do not equate to advanced way of thinking about the world or leading the world. Nobody can dispute, it is a racist nation with its own style. You will not be spit on the back or yelled because you are a foreigner. You will be invited to parties and treated like a king because you are foreigner, but the same guy that treat you will refuse to treat you even equally when he is your employer or your lanlord. Everywhere in Japanese system foreigners are systematically and effectively isolated without violating the law. Most of the Japanese public (I said most, not all) are still at their post-WWII mentality (thanx to the Japanese media and right-wing politics) and look at the world with the old-style internationalism i.e. you don’t go and learn about the world (and teach the world about you, say by learning English), the world should come and learn about you (by learning Japanese). Many still think internationalism is a zero-sum game. You foreigner, if you earn money, that means Japan loses it. Japanese intellectuals, many leaders understand what is good, but nobody want to say what is right. They want their jobs intact, they don’t want to be the nail sticking out which will be hammered by minority but stronger right-wingers. But, better not blame Japanese for what they are and leave them in peace and be ALONE. For that what they deserve.

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